Shipping Policy
At faleave.store, our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping Details
- Free Shipping Worldwide: Enjoy complimentary shipping on all orders, regardless of destination.
- Shipping Logistics Providers: We partner with trusted carriers including DHL, UPS, TNT, FEDEX, and EMS (selected based on destination and efficiency).
- Processing Time: All orders will be shipped within 1–2 business days of purchase, excluding weekends and holidays.
- Delivery Estimates: 7–12 days from the date of shipment. Please note: Shipping times are only estimates and cannot be guaranteed due to factors like customs processing or regional delays.
Important Notes
- Address Verification: Please confirm your shipping address is correct before completing payment. We will ship to the address provided, and we cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.
- Force Majeure: In cases of unforeseen circumstances (e.g., extreme weather, natural disasters, or global disruptions), order processing or shipping may be delayed. We will prioritize processing your order as quickly as possible once conditions improve.
- Damaged Items: We take every reasonable precaution to ensure products arrive in perfect condition. If your item is damaged in transit, please contact us immediately at service@faleave.com within 3 business days of receiving the shipment, including photos of the damage and packaging.
Order Tracking
- After placing your order, you will receive an Order Acknowledgement email to confirm your order details.
- Once your item ships, a Shipment Confirmation email will be sent, including your order number, carrier information, order date/time, order status, and tracking number(s).
- You can track your package 24/7 on the carrier’s official website using the provided tracking number. Tracking information may take up to 24 hours to activate after shipment.
International Shipping Information
- Service availability varies by country. To view exact shipping options for your location, enter your full address during checkout.
- International orders may be subject to customs duties, taxes, or import fees, which are the sole responsibility of the customer. For details on rates, please contact your local customs office.